At LoadLog, we aim for complete customer satisfaction. If a product is defective, damaged, or not as described, we offer a clear and fair return and refund process.
1. Return Eligibility
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Returns accepted within 30 days of delivery
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Items must be unused, undamaged, and in original packaging
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Proof of purchase required
Contact loadlog@loadlog.shop before returning any product.
2. Non-Returnable Items
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Clearance, sale, or final sale items
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Customized or personalized products
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Used or damaged merchandise
3. Return Process
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Email loadlog@loadlog.shop with order details and reason for return
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Receive return authorization and instructions
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Ship the product to the specified address
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Once inspected, refund or exchange is processed
4. Refund Timing
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Refunds are typically processed within 5–10 business days
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Refunded to the original payment method
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Confirmation email sent after processing
5. Return Shipping Costs
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Customer preference returns: shipping costs paid by the customer
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Defective or incorrect items: LoadLog covers shipping
6. Exchanges
Exchanges are possible if replacement stock is available; otherwise, a refund will be issued.
